Refund & Cancellation Policy

Events Info Group and Events Info Group Conferences (“EIG”)

We ask that you please ensure you register for the correct Event and choose the add ons and accommodation relevant to your requirements. Should you require assistance at any time please do not hesitate to contact Events Info Group via email or phone 214 723 5555 prior to finalizing your registration.

Refunds are not payable if you simply change your mind, however if your circumstances change please contact Events Info Group immediately via email ( or phone 214 723 5555 to amend your registration or associated requirements.

Registration Cancellation Policy

Should your circumstances change and you are unable to attend an Event, you must contact Events Info Group by no later than 30 days prior to the commencement of the Event. A cancellation fee of $0.00 will apply to cover costs incurred in relation to your registration. Should you cancel less than 30 days prior to the commencement of the Event, no refund will be payable.


Time period Cancellation fee applicable
From when Events Info Group Events receive a registration until 30 days from conference start date Cancellation fee – $0.00
29 days from conference start date and onward Full registration fee for the registration type booked


Accommodation Cancellation Policy

Accommodation Providers have their own cancellation policies, and they generally apply when cancellations are made less than 30 days prior to arrival. Please contact Events Info Group as soon as possible, if you wish to cancel or amend your accommodation. Events Info Group will advise the cancellation policy of your accommodation provider, prior to cancelling or amending your booking, to ensure you are fully aware of any non-refundable deposits.

Refund Processing

Events Info Group will refund any fees paid to Events Info Group as a result of amending your registration and/or associated requirements, after taking into consideration the relevant cancellation policy, within 15 business days of receiving a refund request.

Credit card surcharges are non-refundable.

Refunds will only be processed to the credit card or bank account of the individual, organisation or institution from which the payment was received. Should payment have been via cheque you will be contacted to confirm your current mailing address, and a cheque will be mailed to you.

Event Cancellation or Postponement

Should an Event be cancelled or postponed due to unforeseen circumstances, Events Info Group will endeavor to process a full refund within 90 days of such circumstances becoming known.

If you have any concerns or require clarification, please do not hesitate to contact us.

P:  214 723 5555

F:  214 723 5555


Get In Touch

(214) 723-5555



Mon:10am – 5pm Tue: 10am – 5pm Wed: 10am – 5pm Thur: 10am – 5pm Fri: 10am – 5pm Sat – Sun: Closed

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